Zendesk recently released the Zendesk Benchmark Guide for Enterprise, which outlines best practices for two different types of large companies: Digital Natives that have been considered digital since...
Oct 04, 2018
Over one-third of consumers were not impressed with their customer journey citing an average or poor experience, with 83% of consumers citing that they had at least one issue while interacting with a...
Oct 01, 2018
Amdocs, a leading provider of software and services to communications and media companies, recently announced that it has successfully helped Vodafone India to automate its billing operations,...
Jun 28, 2018
Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86% of CX executives in a Gartner survey ranking it as having an equal or greater...
Jun 18, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. But there’s a difference between providing...
Jun 07, 2018
25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017, according to...
Feb 19, 2018
Vijay Sethi, CIO & Head CSR, Hero MotoCorp Ltd. talks to CIO&Leader, keeping the Vision 2020 in perspective. Excerpts from the interview: Scenarios that are likely to impact your industry by...
May 30, 2017