customer experience

Zendesk recently released the Zendesk Benchmark Guide for Enterprise, which outlines best practices for two different types of large companies: Digital Natives that have been considered digital since...
Oct 04, 2018
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Over one-third of consumers were not impressed with their customer journey citing an average or poor experience, with 83% of consumers citing that they had at least one issue while interacting with a...
Oct 01, 2018
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Amdocs, a leading provider of software and services to communications and media companies, recently announced that it has successfully helped Vodafone India to automate its billing operations,...
Jun 28, 2018
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Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86% of CX executives in a Gartner survey ranking it as having an equal or greater...
Jun 18, 2018
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As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. But there’s a difference between providing...
Jun 07, 2018
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25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017, according to...
Feb 19, 2018
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Vijay Sethi, CIO & Head CSR, Hero MotoCorp Ltd. talks to CIO&Leader, keeping the Vision 2020 in perspective. Excerpts from the interview: Scenarios that are likely to impact your industry by...
May 30, 2017
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