CIO@2020: Interaction with Puneet Kaur Kohli, Group Executive VP IT and CTO, Bajaj Capital Limited

"I would like to have more women leaders in the tech space," says Puneet Kaur Kohli, Group Executive VP IT and CTO, Bajaj Capital Limited

CIO@2020: Interaction with Puneet Kaur Kohli, Group Executive VP IT and CTO, Bajaj Capital Limited - CIO&Leader

Puneet Kaur Kohli, Group Executive VP IT and CTO, Bajaj Capital Limited, talks to CIO&Leader, keeping the Vision 2020 in perspective.

Excerpts from the interview:

Scenarios that are likely to impact your industry by 2020?

We are creating a single sign-on architecture which will be giving our customers, employees and partners a 360 degree overview. Basically, we are creating a financial products marketplace. 2017 will be a new era of digital transformation for Bajaj Capital. Every investment that I do in my portfolio gives me a trend about the way the marketplace is growing and the manner in which my portfolio size is increasing. I anticipate everything will be without human intervention and will all be robo-enabled.

 

What should comprise a CIO’s agenda in 2020?

My brand carries a trust where they say human intervention has to be involved and we don’t want to do digital transactions. So maybe through videos, my RMs reach out to customers and encourage them to go the digital way and at the same time give them a personalized effect. So that is opening multiple video branches. Also, CRM should be automated which is basically creating an artificial intelligence kind of CRM. Moreover, I would like to have more women leaders in the tech space.

 

 

Concerns with rapid evolvement of technology by 2020?

Cyber security in terms of e-transactions, e-payments, cyber laws, compliance (especially at the regulatory level) and convenience of customers with using technology will be the key things.

 

Personal goals for 2020?

Represent myself as the CEO of any organization very soon. I’m very passionate about playing golf and badminton and so would like to pursue golf as and when the opportunity comes because it gives me lot of patience. I know how to fly and my dream passion is to renew my private pilot license in the next 2-3 years. 

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