Go to CIOLEADERS homepage

Apollo Hospital Deploys Feedback Management System

Added 04 September 2013

American Megatrends India has deployed its Feedback Management System (FMS) at all Apollo hospitals in Chennai and in select Apollo hospitals in Kolkata, Bhubaneswar and Ahmedabad.

American Megatrends India has deployed its Feedback Management System (FMS) at all Apollo hospitals in Chennai and in select Apollo hospitals in Kolkata, Bhubaneswar and Ahmedabad. With FMS - a customer experience measurement tool, Apollo has gone paperless to quickly and effectively resolve customer problems and ensure excellence in its customer service management.

Apollo Hospitals Group, an integrated healthcare organization with owned and managed hospitals, diagnostic clinics, dispensing pharmacies and consultancy services, has had a conventional way of getting customer feedback. Apollo’s service excellence team would collect customer feedback in a printed form with many questions. All the data collected would be captured and saved in an excel sheet. This process did not address department-specific or doctor-specific issues.

Understanding the limitations of its existing customer feedback system, Apollo recently partnered with American Megatrends India to go paperless and make efficient use of its manpower. American Megatrends India’s FMS comes with a simple and appealing iPhone/Android application. The feedback collected from inpatient, outpatient, attendees, doctors and other hospital staff on FMS is strategically evaluated. American Megatrends India has customised the FMS solution for Apollo and integrated it with its AIMS (American Megatrends Infrastructure Management Suite) solution that allows the feedback to get escalated to respective departments. The web application of FMS provides dashboards and reports of the collected feedback.

comments powered by Disqus
working-computer

HDFC Securities Executes Online Trades 60%...

Consolidates 30 Servers and Two Storage Systems into a Single Oracle SuperCluster,...

001-6

HP Simplifies Deployment of Storage for the...

HP is building on its offering in software-defined storage by featuring...

1

Speed Dating at 15th CIO&Leader conference...

Check out the conference pictures

related Whitepapers

OPINION POLL

Dear CIO/CISO, can you define an Advanced Evasion Technique (AET)?

no-image

CURRENT ISSUE

​X