Automation is a smart investment for companies seeking to elevate their service delivery and customer experience. No matter how well-oiled your delivery engine, there is a chance for errors;...
Dec 11, 2020
As Coronavirus pandemic continues to hold sway over our lives, cheerful news about how businesses fought back and won are igniting sparks of hope and positivity. This is the tale of a business that...
Oct 28, 2020
82% of IT and business professionals agree that organizations need to focus on increasing the humanity of customer interactions and adding greater “personal touch.” However, only four in ten...
May 13, 2020
Bajaj Allianz Life, one of India’s leading private life insurers, has introduced the most comprehensive WhatsApp service in the life insurance industry. Customers can simply message, “Hi” from their...
Mar 20, 2020
Yes Bank, India’s fourth largest private sector Bank, has partnered with Microsoft to strengthen its first of its kind, AI enabled chatbot, Yes Robot, with advanced NLP engine LUIS (Language...
Sep 09, 2019
Two-thirds of organizations are not adequately addressing the infrastructure and operations (I&O) skills gaps that will impede their digital business initiatives, according to Gartner....
Mar 27, 2018
PeopleStrong, India’s leading human resource solutions and human resource technology company, launched chatbot “Jinie” in its day long annual product conclave today. Jinie is the first HR Chatbot...
Dec 07, 2016