Customer Servicing is one of the great challenges the insurance industry is facing today. The digital customers of today expect transparency and better experiences on any end-to-end transactions like...
Jun 27, 2022
With the advent of Artificial Intelligence (AI) and Machine Learning (ML), brands now have the tools that can help them bridge the world of technology with that of customer experience and over the...
Dec 29, 2021
Investments in technologies focused on the customer are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner. In a survey of 89 service leaders in May-...
Aug 17, 2021
Artificial Intelligence (AI) and emerging technologies, such as virtual personal assistants and chatbots are rapidly making headway into the workplace. By 2024, these technologies will replace...
Jan 23, 2020
Most chatbots still aren’t smart enough to meet consumers’ great expectations, according to a Pegasystems study. While most agree chatbots can be fast and convenient in certain situations, consumers...
Oct 12, 2018
Over one-third of consumers were not impressed with their customer journey citing an average or poor experience, with 83% of consumers citing that they had at least one issue while interacting with a...
Oct 01, 2018
Online travel portal, Yatra.com and Kotak Mahindra Bank are the latest in a series of consumer services companies that are leveraging AI-powered chatbots to serve their customers better. While almost...
Apr 03, 2018
Over 40% of Indian consumers prefer Artificial Intelligence-powered chatbots to be female who are polite, not sounding serious or posh, a new survey has revealed.The survey, commissioned by Amdocs...
Sep 14, 2017
The fourth Industrial Revolution or Industry 4.0, which coalesces several emerging digital technologies, is increasing the interaction of our physical world with the virtual. While still in its early...
Aug 30, 2017
Ever since Artificial Intelligence (AI) breathe life, its deep neural networks have been exponentially disrupting technologies and driving innovation through pattern analyzation. For a perpetually...
Aug 09, 2017
In the tech industry, 2016 can easily be described as the Year of the chatbot. It has gone from being a virtually unknown concept at the beginning of the year to the most talked about topic in tech....
Nov 28, 2016
Fueled by uncountable data (analytics and AI as well) ‘algorithmic business’ will continue to grow and disrupt your business. It is time for CIO to stand up and take charge. Algorithms, artificial...
Sep 28, 2016