CRM

The role of cybersecurity leaders needs to evolve, as accountability for cyber risk shifts outside IT and an increasingly distributed ecosystem leads to a loss of direct decision-making control,...
Feb 25, 2022
682
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Only 14% of organizations have achieved a 360-degree view of the customer, according to Gartner, Inc. However, 82% of respondents said they still aspire to attain this goal in a Gartner survey of 402...
Jan 20, 2022
937
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Worldwide spending on customer experience and relationship management (CRM) software grew 15.6% to reach USD 48.2 billion in 2018, according to Gartner. CRM remains both the largest and the fastest...
Jun 17, 2019
5,901
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Puneet Kaur Kohli, Group Executive VP IT and CTO, Bajaj Capital Limited, talks to CIO&Leader, keeping the Vision 2020 in perspective. Excerpts from the interview: Scenarios that are likely to...
Jun 23, 2017
10,745
4
Technology decision makers in Indian enterprises are the bihggest adopters of public Cloud solutions in the world, reveals a recent survey by Microsoft.    According to the survey, 64% Indian...
Oct 25, 2016
2,633
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