Companies that view customer service as a value center, rather than as a cost center, achieve 3.5X more revenue growth and these high-growth companies are spending an average of only 50 basis points...
Feb 28, 2022
94% of Indian consumers report making purchase decisions based on the quality of customer service they receive, according to the global Zendesk Customer Experience (CX) Trends Report 2022.A majority...
Jan 21, 2022
Only 14% of organizations have achieved a 360-degree view of the customer, according to Gartner, Inc. However, 82% of respondents said they still aspire to attain this goal in a Gartner survey of 402...
Jan 20, 2022
Remote workers comprise nearly two-thirds (60%) of the workforce, and yet fewer than half of the organizations they work for have company-wide remote work policies in place and only 14% are...
Dec 07, 2020
As many organizations across the world look to digital tools to help address surges in customer inquiries due to the COVID-19 pandemic, a new IBM study revealed 99% of respondents report an increase...
Oct 30, 2020
According to the survey results, 92% of business leaders agree that to survive and flourish, companies must enable digital channels and process automation in the workplace, according to K2-Harris...
Jul 01, 2020