Customer Satisfaction

Companies that view customer service as a value center, rather than as a cost center, achieve 3.5X more revenue growth and these high-growth companies are spending an average of only 50 basis points...
Feb 28, 2022
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94% of Indian consumers report making purchase decisions based on the quality of customer service they receive, according to the global Zendesk Customer Experience (CX) Trends Report 2022.A majority...
Jan 21, 2022
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Only 14% of organizations have achieved a 360-degree view of the customer, according to Gartner, Inc. However, 82% of respondents said they still aspire to attain this goal in a Gartner survey of 402...
Jan 20, 2022
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Remote workers comprise nearly two-thirds (60%) of the workforce, and yet fewer than half of the organizations they work for have company-wide remote work policies in place and only 14% are...
Dec 07, 2020
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As many organizations across the world look to digital tools to help address surges in customer inquiries due to the COVID-19 pandemic, a new IBM study revealed 99% of respondents report an increase...
Oct 30, 2020
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According to the survey results, 92% of business leaders agree that to survive and flourish, companies must enable digital channels and process automation in the workplace, according to K2-Harris...
Jul 01, 2020
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