Customer Service

Companies that view customer service as a value center, rather than as a cost center, achieve 3.5X more revenue growth and these high-growth companies are spending an average of only 50 basis points...
Feb 28, 2022
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Investments in technologies focused on the customer are rapidly becoming a top priority for customer service and support (CSS) leaders, according to Gartner. In a survey of 89 service leaders in May-...
Aug 17, 2021
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One of the key reasons for poor customer service is that business decision makers are out of touch with their customers, skipping their real pain and problems, finds a new study, the 2019 Global...
May 20, 2019
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The relationship between good customer service and business growth is reciprocal. But a new research shows that many organizations aren’t fully committed to providing the level of service they...
May 17, 2019
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