Due to the increased pace of change in customer preferences and expectations chief supply chain officers (CSCOs) must take three actions to improve supply chain customer experience (CX), according to...
Feb 17, 2022
94% of Indian consumers report making purchase decisions based on the quality of customer service they receive, according to the global Zendesk Customer Experience (CX) Trends Report 2022.A majority...
Jan 21, 2022
Blue Dart is aiming to enhance their IT infrastructure and increase efficiency to ensure maximum customer satisfaction. Recently, while evaluating their IT infrastructure, they observed that their...
Jun 10, 2021
Nearly two-thirds (63%) of digital marketing leaders continue to struggle with delivering personalized experiences to their customers, according to Gartner. In a survey of 350 marketing leaders from...
Apr 16, 2021
Organizations are twice as likely to turn to IT to lead their customer experience (CX) initiatives.. In India, the practice is even more prevalent, with more than three of the four organizations,...
Mar 09, 2020