Nearly one in five workers (18%) consider themselves to be digital technology experts since COVID-19, while over half consider themselves proficient, according to a new survey from Gartner. An...
Apr 27, 2021
Few employees are interested in adding to the upheaval the global pandemic has created in their lives by changing jobs. But when it eventually subsides, many will be open to exploring their options....
Dec 14, 2020
Healthcare organizations need to become more collaborative in creating new digital healthcare experiences to help customers feel engaged, important and informed, according to research from Accenture...
Aug 18, 2020
As many IT workers develop greater technology skills and apply them to advance their careers, many digital workers in non-IT departments believe their CIO is out of touch with their technology needs...
Jun 06, 2018
25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017, according to...
Feb 19, 2018