Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner. Customer-facing artificial intelligence (AI), big data, customer...
Feb 12, 2019
Every year, in December-January, we are thrown with dozens of new tech forecasts that all look pretty much the same. But that is not the problem. If anything, it is reassuring that there is a broad...
Jan 02, 2019
Speech recognition will reach the Plateau of Productivity within the next two years and six other technologies will reach mainstream business adoption in the next two to five years according to the...
Aug 30, 2018
The 35 must-watch technologies represented on the Gartner Hype Cycle for Emerging Technologies 2018 revealed five distinct emerging technology trends that will blur the lines between humans and...
Aug 21, 2018