It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a Genesys survey. Genesys gauged the sentiments of 5,000 adults in six countries: Australia,...
May 21, 2020
Many businesses are turning to artificial intelligence (AI) such as digital assistants and chatbots to improve the customer experience. However, a new report released by Pegasystems indicates that...
Jun 11, 2019