The COVID-19 pandemic has forced organizations to accelerate the shift to digital-first in their customers-related initiatives – from customer engagement to transactions and experiences. In fact,...
Nov 04, 2020
It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a Genesys survey. Genesys gauged the sentiments of 5,000 adults in six countries: Australia,...
May 21, 2020
Many businesses are turning to artificial intelligence (AI) such as digital assistants and chatbots to improve the customer experience. However, a new report released by Pegasystems indicates that...
Jun 11, 2019