It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a Genesys survey. Genesys gauged the sentiments of 5,000 adults in six countries: Australia,...
May 21, 2020
A new 2016 IoT-Enabled Customer Experience (CX) Report by Genesys reveals that India ranks second, after China, in IoT-enabled customer maturity compared to other APAC markets. The study,...
Mar 15, 2017