Consumers in India experienced a relatively high scam encounter rate of 69% in the last 12 months, similar to the 70% rate experienced in 2018, according to Microsoft’s 2021 Global Tech Support Scam...
Aug 03, 2021
Consumers in India are increasingly concerned about digital payments fraud and are exercising greater caution when using digital payments compared to a year ago, according to a new study conducted by...
Jun 08, 2021
Indian consumers are extremely open to Artificial Intelligence (AI) adoption to drive better customer experiences, according to Pegasystems. Conducted by research firm Savanta, the study surveyed...
Jan 28, 2021
44% of Indian consumers feel information overload has intensified during the pandemic and added to their daily stress, according to OpenText. The pandemic also brought in a slew of new challenges...
Jan 27, 2021
Usage of digital banking and contactless payments has surged during the COVID-19 pandemic as Indian consumers are opting for digital and contact-free payment experiences instead of using cash,...
Sep 11, 2020
Indians have a high level of concern about the security of shopping online, with 82% of Indians concerned about this issue, according to Unisys Corporation’s 2020 Unisys Security Index. Security...
Aug 04, 2020
Consumers seem to have a heightened awareness about the value of their information with about 69% of Indian consumers saying they like the changes being made to the customer experience as a result of...
Jun 25, 2020
Almost half of Indian consumers (47%) are more concerned about digital payments fraud now than when the novel coronavirus first emerged, according to a new study conducted by YouGov and ACI Worldwide...
May 14, 2020
Indian consumers are the most open when it comes to sharing their data with brands, finds a Verizon survey of 6000 consumers across 15 major countries. This openness, however, is not coming from...
Jun 13, 2019
Indian consumers prefer a digital-first approach to accessing banking services, only talking to a banking adviser by phone for more complex issues, according to a new survey from communication...
Aug 14, 2017