Real-time decisioning technology can play a critical role keeping customers happy, reducing churn, and improving the customer experience in the face of ever-increasing expectations, according to new...
Apr 22, 2021
A lack of accountability within the private sector will lead to governments taking over responsibility for AI regulation over the next five years, according to Pegasystems’ global study. The study,...
Jan 22, 2021
Intelligent automation will play a critical role in shaping a new, technologically-enabled, post-pandemic future of work, according to new research by Pegasystems. The global study, conducted by...
Sep 15, 2020
Most business leaders overestimated the state of their digital transformation efforts – which hampered their ability to adapt to the pandemic, according to a Pegasystems-Savanta survey. Nearly three...
Jun 18, 2020
Organizations are twice as likely to turn to IT to lead their customer experience (CX) initiatives.. In India, the practice is even more prevalent, with more than three of the four organizations,...
Mar 09, 2020
Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) is highly effective in streamlining work – though achieving and maintaining those results isn’t as simple as it seems, according...
Sep 11, 2019
Many businesses are turning to artificial intelligence (AI) such as digital assistants and chatbots to improve the customer experience. However, a new report released by Pegasystems indicates that...
Jun 11, 2019
The relationship between good customer service and business growth is reciprocal. But a new research shows that many organizations aren’t fully committed to providing the level of service they...
May 17, 2019
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, today announced the asset purchase of Infruid Labs, a business analytics and data visualization...
Feb 08, 2019
Ineffective software and poor processes are hindering productivity for many workers, according to a study by Pegasystems. In a study of live desktop activity, the results showed employees are forced...
Dec 05, 2018
Most chatbots still aren’t smart enough to meet consumers’ great expectations, according to a Pegasystems study. While most agree chatbots can be fast and convenient in certain situations, consumers...
Oct 12, 2018