Organizations are twice as likely to turn to IT to lead their customer experience (CX) initiatives.. In India, the practice is even more prevalent, with more than three of the four organizations,...
Mar 09, 2020
Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) is highly effective in streamlining work – though achieving and maintaining those results isn’t as simple as it seems, according...
Sep 11, 2019
Many businesses are turning to artificial intelligence (AI) such as digital assistants and chatbots to improve the customer experience. However, a new report released by Pegasystems indicates that...
Jun 11, 2019
The relationship between good customer service and business growth is reciprocal. But a new research shows that many organizations aren’t fully committed to providing the level of service they...
May 17, 2019
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises, today announced the asset purchase of Infruid Labs, a business analytics and data visualization...
Feb 08, 2019
Ineffective software and poor processes are hindering productivity for many workers, according to a study by Pegasystems. In a study of live desktop activity, the results showed employees are forced...
Dec 05, 2018
Most chatbots still aren’t smart enough to meet consumers’ great expectations, according to a Pegasystems study. While most agree chatbots can be fast and convenient in certain situations, consumers...
Oct 12, 2018