It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a Genesys survey. Genesys gauged the sentiments of 5,000 adults in six countries: Australia,...
May 21, 2020
82% of IT and business professionals agree that organizations need to focus on increasing the humanity of customer interactions and adding greater “personal touch.” However, only four in ten...
May 13, 2020
On one hand, consumers love personalization offered by the retailers; on the other, they do not trust the ability of the retailers to protect their data. A new research based on social media...
Oct 23, 2015