personalization

It’s a more efficient but somewhat impersonal world when it comes to customer service, according to a Genesys survey. Genesys gauged the sentiments of 5,000 adults in six countries: Australia,...
May 21, 2020
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82% of IT and business professionals agree that organizations need to focus on increasing the humanity of customer interactions and adding greater “personal touch.” However, only four in ten...
May 13, 2020
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On one hand, consumers love personalization offered by the retailers; on the other, they do not trust the ability of the retailers to protect their data. A new research based on social media...
Oct 23, 2015
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