Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, customer experience is increasingly becoming crucial to business success, and the most...
Jan 22, 2021
Zendesk recently announced WhatsApp for Zendesk, a new WhatsApp Business API connector, which allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers the only...
Aug 13, 2019
Zendesk recently released the Zendesk Benchmark Guide for Enterprise, which outlines best practices for two different types of large companies: Digital Natives that have been considered digital since...
Oct 04, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. But there’s a difference between providing...
Jun 07, 2018