"Currently, CIOs are only focusing on the technology; this needs to change", says Pratap Pat Joshi, Head - IT, Mercedes-Benz India Pvt. Ltd.
With the year 2020's vision in place, Pratap Pat Joshi, Head - IT, Mercedes-Benz India Pvt. Ltd. emphasizes that CIOs need to look into customer-orientation, customer-focus and customer satisfaction. Further, he highlighted that apart from relying on technology, CIOs need to explore other avenues to serve customers.