"Besides taking care of data and information, CIOs need to equally understand business," says Rajendra Deshpande, CIO, Intelenet Global Services
Rajendra Deshpande, CIO, Intelenet Global Services talks to CIO&Leader, keeping the Vision 2020 in perspective.
Excerpts from the interview:
How do you think the year 2020 will be a transformational year for the CIO?
We have already seen transformation happening through robots. We have to embrace machine learning, artificial intelligence and deep learning. So if we take BPO as a landscape, we have begun focusing on the digital agenda keeping in mind two major things: how we change customer experience and the various ways we can look at enhancing the productivity. Looking at these two aspects, we are focusing on robotics, analytics and mobility. When taking 2020 into consideration, we are going to make it more cognitive and customer-aware.
How do you think the role of the CIO is going to evolve in 2020?
New technologies which are coming in need to be creative, adopt the design thinking and methodology. Besides taking care of data and information, CIOs need to equally understand business.
How will the CIO be closely involved in the business?
We need to be business-friendly in terms of adoption of any technology and understand how that is going to create an impact on the business. So business people will have to understand the technology and vice-versa. In this regard, we are creating cross-functional teams such that people from business are engaged in IT and vice-versa.
How are you enabling business alignment?
We have created a framework, called T.A.P., which is a cross-functional team that takes any idea and implements it. Interaction with various team members also creates value proposition for the business. By doing so and even adopting the design thinking as a new methodology in the organization and cross-interaction of team members, we strongly feel we will be able to create strong value proposition for our customers also.
How are you addressing the talent gap in 2020?
In my organization, I’ve identified the people who can be potential CIOs. I’ve identified the gaps they have and the areas they need to work on. Not only that, I’m personally mentoring some of them too.