Mphasis implements new solution to keep its employees safe and productive during COVID-19 pandemic

The solution tracks the health of employees and their families without compromising on privacy; enables them with work from home facilities; monitors their attendance and work hours, and resolves IT complaints, among other issues

Mphasis implements new solution to keep its employees safe and productive during COVID-19 pandemic - CIO&Leader

In order to keep its employees safe and productive during the COVID-19 pandemic, Mphasis, today, announced the implementation of a new solution, ‘Employee Outreach’. The solution tracks the health of employees and their families without compromising on privacy; enables them with work from home facilities; monitors their attendance and work hours, and resolves IT complaints, among other issues. Over 26,000 employees are using the solution daily.

The solution is a low-code platform for building and using custom business apps that connect to data and work across web and mobile without the time and expense of custom software development. It helps in providing organizations the agility to innovate and use rapidly those applications that are of the essence in these unprecedented times.

Ensuring employee safety: Within the Employee Outreach app, employees can access a drop-down menu with an option to share an update on their health and that of their families – before and after their work shifts. In case they report any kind of distress, an email is triggered to notify their managers and the organization arranges the necessary support required. The simple drop-down menu ensures that there is no compromise on privacy.

Enabling and monitoring productivity: Mphasis is also using the app to ensure the seamless productivity of its workforce. Using the app, employees can now select whether they are enabled to work from home or not. If they are not, the app alerts the IT team by email for a resolution. In addition to registering attendance, employees can log in their shift start and end timings; activities during the day, and breaks taken in between. The app is cognitive and can differentiate between time zones based on the location of the employees. It also successfully records cases where shifts run beyond midnight and span across two dates.

A low code platform that enables innovation and swift deployment:  Using the crisis communications Power Apps template, a team of two developers from Mphasis created a suite of six apps in just four days.  They were able to customize it according to requirements, be it adding new features to the user interface or a custom validation screen to ensure seamless and rapid integration as it is not dependent upon any existing backend.  By developing the suite on Power Apps, Mphasis was able to remove peripheral activities during the development cycle like code and vulnerability analysis, uploading the repository, or functional testing.


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