Genpact , an agentic and advanced technology
solutions company, today announced Genpact Banking Analyst Suite, an enterprise solution
that applies agentic AI to regulated banking operations. Its first module, Genpact Transaction
Monitoring Analyst, is now generally available to help banks complete routine anti-money
laundering (AML) alert investigations faster and more consistently, and with human oversight
and full auditability.
Built on Genpact’s experience running financial crime operations for many of the world’s
leading institutions, including reviews of millions of alerts annually, the solution uses AI agents
modeled after how AML investigations are conducted at scale. Genpact Transaction
Monitoring Analyst coordinates AI agents to assess customer behavior, analyze transactions,
validate profiles, review prior alerts, and recommend next steps. Analysts make the final
decisions; the system does not take regulated action without human approval.
Financial institutions face rising alert volumes, increasingly sophisticated financial crime, and
intensifying regulatory scrutiny. Compliance teams need to clear high volumes of low-risk
alerts quickly and consistently, without weakening the governance and defensibility regulators
require. Unlike tools that only score alerts, Genpact Transaction Monitoring Analyst completes
the first-level investigation workflow and delivers a decision-ready recommendation with
documented rationale and a detailed audit trail for analyst review.
“What sets Genpact Transaction Monitoring Analyst apart is the operating expertise behind the AI,” said Satish Acharya, Service Line Leader, Financial Crime & Risk Management, Genpact. “We have run financial crime programs for some of the world’s largest financial institutions, and we have built that knowledge into how these AI agents investigate. This solution helps analysts shift time from repetitive alert work to the higher-risk cases where human judgment matters most.”
Expected outcomes for AML investigations
For in-scope AML alert investigations, the solution is expected to deliver:
• Faster reviews: up to 80% lower handling time for in-scope investigations
• Lower cost: up to 40% lower total cost of ownership
• Stronger investigations: more consistent, defensible reviews, with a documented rationale and audit trail for every recommendation
Expanding the suite
Genpact plans to extend Banking Analyst Suite across additional regulated banking workflows, including customer due diligence, screening, fraud, customer service, and other risk areas. The suite will be designed to support the governance, data isolation, information security, and system integration requirements of regulated environments.
For institutions using Genpact’s riskCanvas® financial crime platform, Banking Analyst Suite will run natively alongside riskCanvas®.
AMP Limited, an Australia- and New Zealand-based financial services company, is among the first to deploy Genpact Transaction Monitoring Analyst.
“At AMP, protecting customers and strengthening operational resilience are critical priorities,” said Sean O’Malley, Group Executive, AMP Bank. “By combining Genpact’s Banking Analyst Suite with riskCanvas®, we are equipping our teams with tools that help streamline investigations, improve consistency, and accelerate case resolution. As financial crime risks continue to evolve, agentic AI offers significant potential to reduce manual effort, enhance analyst productivity, and enable greater focus on complex cases that require human expertise.”