AI models and tools continue to drive exponential innovation and rapid adoption. The
recently released Claude Cowork tool aims to automate work across functions such as
legal, sales, marketing, and data analysis.
However, concerns that such tools will significantly disrupt or eliminate the technology
services sector where India has a strong global presence are misplaced. Indian
technology services companies work closely with global enterprises that operate
complex technology environments, with interconnected systems and fragmented data.
Creating real business value from AI requires careful coordination, with humans in the
loop who understand business context, industry knowledge, and enterprise workflows.
AI is unlikely to be adopted as a simple “out-of-the-box” solution in large enterprises.
Technology services companies have already accelerated their data and AI capabilities
by investing in platforms, building partnerships with AI companies and hyperscalers,
upskilling talent, and leveraging mergers and acquisitions. With AI, new opportunities are
emerging in areas such as legacy modernization, AI-ready data foundations, and the use
of intelligent agents across business and enterprise functions.
As enterprise AI adoption moves from experimentation to large-scale deployment,
technology services companies will play a critical role in enabling this transition. Their
deep understanding of enterprise systems and processes positions them well to
orchestrate evolving technology stacks, build customized solutions aligned to business
workflows, and drive measurable returns on AI investments.
AI adoption will follow different paths across different types of enterprises, and the
technology services sector is actively reinventing itself to stay ahead of these changes.