With a 41% improvement in customer engagement and 20% higher agent efficiency, contact centers are vital…
CIO&Leader
Transforming Insurance: The Impact of AI, ML, IoT, and Big Data on Distribution and Consumption
Bragadish Sureshkumar, Chief Technology Officer, Zopper, emphasizes the importance of automation, data analytics, and cloud technologies…
Obituary: Shyamanuja Das (9-May-1970 to 28-Dec-2023)
It is with profound sadness that we share the untimely passing of Shyamanuja Das, the Editorial…
Shibin Chulliparambil starts a new position as Head of Information Technology at Blue Star Limited
Shibin Chulliparambil has started his new position as Head of Information Technology at Blue Star Limited.…
Responsive Expands Global Presence with Opening of New Office in Coimbatore, India
Responsive is experiencing rapid growth as Strategic Response Management increasingly becomes a “must-have” solution for enterprises.…
Cymulate Adds Cybersecurity Industry Veteran to Board of Directors
Former Rapid7 Executive Lee Weiner will help steer the company’s next stage of innovation and growth.…