Air India is expanding its use of Salesforce Agentforce to automate more customer service processes, moving…
Punam Singh
Why replacing employees with AI backfired for enterprises
Google, Meta, IBM, Ford and others are quietly rehiring workers they replaced with AI. What failed?…
“AI is becoming necessary not just for attackers, but for defenders to achieve the speed required in modern cybersecurity.”
Fabio Fratucello explains why identity is becoming the new cyber battleground, urging enterprises to secure AI…
The security gaps CIOs keep leaving open
Enterprise security conversations in 2026 tend to gravitate towards nation-state actors, zero-day exploits, and AI-powered attack…
Great data is the real foundation of enterprise AI speed
At the ET Edge CIO&Leader Annual Conference, Rucha Nanavati argued that AI transformation moves only as…
What ISRO can teach the enterprise about trusting autonomous systems
At the ET Edge CIO&Leader Annual Conference, Dr Murthy Remilla drew on India’s human spaceflight programme…
Air India’s digital overhaul puts the customer back at the centre
At the ET Edge CIO&Leader Annual Conference, Rajesh Dogra shared how modernising over a hundred core…
“AI creates value when it becomes part of the operating workflow rather than another layer above it.”
Prashant Singh discusses how generative and agentic AI can drive measurable revenue, improve customer engagement and…
How AI is closing the gaps in customer experience
At the ET Edge CIO&Leader Annual Conference, industry leaders explored how AI is closing the gap…
Inference, not training, is where the agentic era will be won or lost
Jollydeep Kaur explains why inference — not training — is the real cost of AI, how…