Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at Twilio SIGNAL a multi-year strategic partnership with Microsoft to accelerate adoption of conversational AI solutions for customer engagement. The collaboration unlocks potential for more than 10 million Twilio developers and thousands of Microsoft managed customers to build the future of conversational AI and helps deliver on Twilio’s vision: ensuring that every digital interaction between businesses and consumers is amazing. Conversational AI enables computer systems to understand and respond to human conversations in a way that mimics natural dialogue. It leverages natural language processing (NLP) and machine learning (ML) to analyze and interpret human voice and text input, delivering appropriate responses through AI-generated voice or text. Businesses building conversational AI experiences for customer engagement have run into a number of challenges — from lack of precision due to incomplete data, to difficulty scaling beyond successful pilot programs due to legacy systems integration challenges and lack of robust data infrastructure. Twilio’s expertise and leadership across communications, data, and AI, combined with Microsoft Azure AI’s safe, secure, enterprise-grade, and global infrastructure uniquely help accelerate conversational AI adoption across the enterprise. “Every interaction between a business and their customers is an opportunity to build loyalty and trust, and those interactions have been drastically improved by AI,” said Inbal Shani, Chief Product Officer at Twilio. “Conversational AI enhances customer engagement by delivering precision for our customers, and rich and dynamic experiences for their consumers.” The two companies will collaborate on developing conversational AI customer engagement solutions built on Microsoft Azure AI Foundry and Twilio’s comprehensive customer engagement platform that combines communications, contextual data, and AI. Product innovation areas of focus for the strategic partnership will consist of a broad range of conversational AI services, including:…
Category: Press Release
TCS Partners with Khan Bank to Future-Proof its Operations,Enhance Customer Experience and Propel Innovation leveraging AI and ML
2025: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leaderin IT services, consulting, and…
Telecom ARPU to rise 10-12% this fiscal as rural data usage surges
Increasing internet adoption and data consumption by rural subscribers are emerging as structural drivers for growth…
Ishan Technologies selects AMD to Power Sovereign Cloud Infrastructure
Ishan Technologies, a leading ICT and digital connectivity platform, haschosen AMD to power its Tier-3 Mumbai…
Kyndryl Named a Leader in IDC MarketScape Worldwide Hybrid IT Consulting and Integration Services 2025
Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced it has been recognized as…
Securonix Introduces GenAI Agents for Security Operations Center, Automating High-volume Workflows for Level 1/2/3 SOC Analysts
Securonix, Inc., five time leader in the Gartner Magic Quadrant Cybersecurity for SIEM, and Customers’ Choice…
Truecaller’s AI Magic:
Your Messages Just Got a Whole Lot Smarter Imagine this: you’re rushing through your day—meetings, errands,…
Microchip Expands Connectivity, Storage and Compute Portfolios to Meet the Growing Demands of AI Data Center Applications
The rapid growth of artificial intelligence (AI) is transforming data centers,creating an unprecedented demand for high-performance,…
HCLTech launches augmented reality-based IT infrastructure solution with CareAR, a Xerox company
HCLTech, a leading global technology company,has launched an augmented reality (AR)-based infrastructure management solution incollaboration with…
ServiceNow and UKG collaborate to supercharge employee productivity and efficiency with agentic AI
Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow, the AI platform for business transformation, and UKG,a…