The enterprise technology conversation has spent the last two years asking how quickly organisations can adopt…
Category: VIEWPOINTS
Beyond Scale and Reach: New-age Technologies are Rewriting India’s Logistics Story
India’s logistics sector has traditionally been assessed through indicators such as scale, connectivity, fleet strength, cargo…
From Maps to Minds: How AI is Transforming Geospatial Intelligence for Smarter Decision Making
Maps have traditionally helped us visualize and navigate the world. They provided us with information on…
Why bad data pipelines undermine good AI projects
Artificial Intelligence has moved from experimentation to the boardroom agenda. Across industries, organizations are allocating significant…
You can’t trust what you can’t see: Why observability is the key layer in agentic AI
As AI agents move from experiment to enterprise, companies are progressing from chatbots handling FAQs and…
Why most AI initiatives in customer operations fail – And what it really takes to make them work
Every Customer Operations leader I meet today is running an AI pilot. In leadership meetings, use…
The Next Wave of Enterprise AI: Turning Workforce Data into Business Decisions
Gartner expects worldwide AI spending to reach $2.59 trillion in 2026, up 47% year over year.…
Engineering Independence: The Missing Layer in Banking Modernisation
Digital transformation has become a remarkably accommodating term. A new mobile application can qualify. So can…
The Governance Challenge of Agentic AI: Innovation Without Losing Control
In July 2025, an AI coding agent deleted a live production database. The database belonged to…
Causal AI: The Next Frontier Beyond Generative AI
Ask any CIO how long it took to get their most recent generative AI budget approved,…