Vertex Group has announced the appointment of Krishna Gautam as its Associate Managing Director,.
Vertex Group has announced the appointment of Krishna Gautam as its Associate Managing Director, marking an exciting new chapter in the company’s leadership journey. With over 15 years of experience across customer experience, business process improvement, and strategic transformation, Krishna brings a proven track record of driving innovation, operational excellence, and customer-centric growth.
Before joining Vertex Group, Krishna served as Vice President – Customer Experience at Urbanic, where he led transformative CX initiatives that significantly enhanced satisfaction levels and loyalty across digital platforms. Under his leadership, Urbanic achieved a 4.6+ rating on app stores and won the CX Technology Implementation of the Year Award (2022) for deploying AI-driven automation and intelligent customer engagement systems.
Throughout his career, Krishna has held pivotal roles at Club Factory, Times Internet, Urban Company, OfficeYes.com, and HyperQuality (An Avaya Company)—consistently demonstrating his expertise in CX automation, NPS improvement, process design, and strategic leadership.
In his new role at Vertex Group, Krishna will play a key part in strengthening the company’s strategic operations, scaling innovation across verticals, and enhancing customer experience excellence globally. His passion for technology-driven problem-solving and team empowerment aligns perfectly with Vertex Group’s mission to deliver value-driven digital transformation.