Aditya, in his new role, will undertake large-scale functional transformations across Customer Service (CC), Customer Retention (CCNR) and Service Delivery
ACT Fibernet (Atria Convergence Technologies Ltd), one of India’s most prominent wired internet service providers, has elevated Aditya Singh as Chief Customer Experience Officer, January 1, 2026, onwards. In this new role, he will join the company’s Executive Committee (Excom) and spearhead ACT Fibernet’s end-to-end customer experience transformation journey.
Aditya previously served as Senior Vice President – Customer Experience and Loyalty at the group level. As the Chief Customer Experience Officer, he will lead key initiatives focused on delivering consistent, seamless, and superior service experiences to customers across the country. Under his leadership, ACT Fibernet will undertake large-scale functional transformations across strengthening network resilience, field service, customer care, and customer retention reinforcing the brand’s commitment to providing the best Wi-Fi experience for its customers.
Aditya Singh, Chief Customer Experience Officer at ACT Fibernet, commented, “I’m deeply honored to take on this elevated role and join the Executive Committee at a time when the company is strategically heading toward new horizons, redefining connectivity and service for the customers. I look forward to accelerating this journey toward enhanced customer experiences, in line with our longstanding commitment to simplifying every touchpoint for customers and creating an indispensable connection that turns every subscriber into a loyal advocate of ACT Fibernet.”