Indian IT services companies have accumulated considerable domain expertise over decades of working with industries such…
Category: Opinions
The rise of AI-driven fraud: Why financial crime is becoming a boardroom risk
In January 2024, an employee at a Hong Kong-based company was reportedly tricked into transferring US$25…
Beyond the degree: Closing India’s experience gap in the age of AI
India’s talent narrative is usually told through scale: a large young population, millions of graduates entering…
How integrated visibility between ITSM and IT operations reduces MTTR
India’s enterprises are powering one of the world’s fastest-growing digital economies. Banks process millions of digital…
Building an AI-first organisation: Why data and strategy matter more than ever
Artificial Intelligence (AI) is no longer just a tool for automation or productivity enhancement; it is…
Why India cannot afford to rent its intelligence: The case for sovereign AI infrastructure
On the evening of 12 June 2026, the most capable artificial intelligence on the planet vanished…
Why bad data pipelines undermine good AI projects
Artificial Intelligence has moved from experimentation to the boardroom agenda. Across industries, organizations are allocating significant…
You can’t trust what you can’t see: Why observability is the key layer in agentic AI
As AI agents move from experiment to enterprise, companies are progressing from chatbots handling FAQs and…
Why most AI initiatives in customer operations fail – And what it really takes to make them work
Every Customer Operations leader I meet today is running an AI pilot. In leadership meetings, use…
When AI starts manipulating trust: A risk for Indian organizations
What if the next major security breach in your organization does not begin with malicious code,…