Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services and an RP-Sanjiv Goenka Group company, has announced its partnership with WebID Group, a leading digital identification provider. This collaboration further strengthens their Trust & Safety offering, by enhancing their platform security, optimizing the online identity process and reducing potential fraudulent or malicious actors.
Firstsource’s experts, armed with local linguistic and cultural knowledge, work alongside cutting-edge technology to ensure accuracy, eliminate bias, and enforce robust safety protocols. While deepening Firstsource’s expertise in the critical areas of Know Your Customer, Anti-Money Laundering, and Identity Verification, this partnership will also enhance its capabilities in Platform Penetration Testing and Red Teaming. The integration of WebID Group’s cutting-edge digital identification technology with Firstsource’s global delivery excellence, the partnership aims to elevate platform safety, foster end-user trust, and protect businesses from sophisticated security threats.
Karan Kapoor, Senior Vice President, Consumer and Enterprise Technology Operations at Firstsource, said, “Our partnership with WebID Group in Digital Identity Safety marks a significant step in our commitment to delivering future-ready Trust & Safety solutions. As digital platforms continue to scale, ensuring the safety of users and the integrity of platforms and transactions is paramount. Our Trust & Safety teams, equipped with deep global expertise, will combine human talent with advanced technology to drive state of the art GenAI solutions including Red Teaming and Pen-Testing for platforms. By leveraging these strengths and integrating WebID’s pioneering technology, we’re empowering our clients to navigate today’s complex threat landscape with confidence, while driving operational excellence and measurable results for their businesses.”
Frank S. Jorga, Founder and Co-CEO at WebID Group, said, “This alliance with Firstsource marks a milestone for our group. We see it as a recognition of our expertise to have been chosen to bring German online identification know-how to the US market for the first time. Twelve years ago, we were pioneers in this field; today, the industry is booming. However, the qualitative differences between the implemented solutions are vast and increasingly evident. Our consistent alignment with the world’s strictest security standards allows us to identify current and future threats swiftly, precisely, and reliably. At the same time, Firstsource’s profound understanding of the US market expands our capabilities in this regard. We see significant potential in this partnership and aim to further develop security standards in additional countries in the long term.”
An outcome-focused organization that works with leading partners, Firstsource is committed to delivering solutions that truly serve client purposes. As digital threats evolve, Firstsource’s collaboration with WebID Group enables businesses across industries, especially technology and banking & financial services, to reduce fraud, streamline compliance, and foster lasting trust with their users. Together, Firstsource and WebID Group are setting new standards in platform safety, helping clients thrive in an increasingly complex digital landscape and reinforcing leadership in the Trust & Safety space.
