Fusion CX Acquires S4 Communications: Adds 900 People in the US and the Philippines

Fusion CX, a global provider of customer experience business process outsourcing services and solutions, is excited to announce the acquisition of S4 Communications, a leading provider of call center outsourcing and business process outsourcing services. In CY 2024, S4 Communications clocked a revenue of USD 23.5 Million. 

The acquisition combines S4 Communications’ expertise in serving clients across the telecom and utilities industries with Fusion CX’s advanced CX technologies— including voice bots, chatbots, analytics, accent harmonization, and AI-powered QMS. 

Pankaj Dhanuka, Managing Director and CEO of Fusion CX, commented, “The acquisition of S4 Communications marks a pivotal step in our growth journey. We are thrilled to welcome over 900 talented employees in Houston – Texas, and the Philippines to the Fusion CX family. We will deliver innovative and scalable solutions that empower our clients to thrive in a customer-first world.”

Sean Collins, CEO and Managing Partner of S4 Communications, added, “Joining Fusion CX allows us to amplify our strengths and provide even greater value to our clients. This partnership underscores our shared commitment to delivering world-class customer experiences.”

The deal strengthens Fusion CX’s presence in the telecom and utilities verticals and adds some of the most prominent telecom brands in the US as clients.

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