HCLTech and ServiceNow roll out AI Labs, adding to HCLTech’s global network

HCLTech, a leading global technology company, announced a new node in its global AI & Cloud Native Lab partner network through a collaboration with long-time partner  ServiceNow.  

The companies today inaugurated a dedicated facility in HCLTech’s Noida campus, where customers can  pilot, navigate and scale innovative solutions to address industry-specific challenges. The same  experiences will also be accessible in the HCLTech AI & Cloud Native Lab in London.  

“Establishing the AI Lab in partnership with ServiceNow is a testament to our 12-year partnership and commitment to delivering value to our clients, allowing them to test and learn in a simulated environment,” said Jagadeshwar Gattu, President, Digital Foundation Services at HCLTech. “The early  adoption and scaling of GenAI capabilities will help businesses unlock new efficiencies and enhance  continuous service delivery to drive business transformation.” 

“Our expanded partnership with HCLTech will help us to accelerate AI adoption for more customers in the  UK and India,” said Michael Park, SVP and Global Head of AI GTM at ServiceNow. “These Labs will help  empower customers to take control of their AI investments and unlock new levels of productivity and  profitability across the enterprise.” 

The Labs leverage HCLTech’s industry-leading and proven methodologies for clients to navigate GenAI  and agentic AI journeys with ServiceNow, driving efficiencies in the areas of ESM (enterprise service  management) and industry verticals. In addition to proprietary assets including HCLTech AI Force and Enterprise AI Foundry, the Labs will  include assets built with accelerators and frameworks modeled for the ServiceNow platform. Those  include ValueNow, to assess GenAI readiness; ComplyNow, to assess and identify key security and risk  areas; and AchieveNow, to help customers optimize GenAI value and outcomes.

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