HCLTech, a leading global technology company,
has launched an augmented reality (AR)-based infrastructure management solution in
collaboration with CareAR and ServiceNow to enhance IT operations with augmented
intelligence, real-time remote assistance and automation-driven workflows.
HCLTech is seamlessly integrating its expertise in infrastructure services and AI capabilities
with enterprise AR solutions from CareAR, a Xerox company, on the ServiceNow Platform.
This comprehensive and advanced IT management solution aims to streamline IT
infrastructure support, enhance operational and business resilience and significantly lower
the cost and downtime of clients’ critical infrastructure.
“Integrating augmented reality into enterprise IT operations not only revolutionizes the
overall experiences in your organization but also unlocks unparalleled opportunities for
efficiency, collaboration, and innovation, ensuring a sustainable competitive advantage in a
rapidly evolving market,” said Ravi Yeddanapudi, EVP, Digital Foundation Services, HCLTech.
“We are excited to partner with HCLTech to scale our transformative augmented reality
solutions globally. With their industry expertise and global reach, we are confident this
collaboration will demonstrate the power of AR in revolutionizing remote support and service
delivery. By integrating our cutting-edge AR technology, we aim to empower organizations
to deliver more efficient, interactive and immersive customer experiences worldwide,” said
Kirk Pothos, President, CareAR Inc.
HCLTech’s solution is tailored to support industries like manufacturing, energy, utilities and
retail, where remote IT support is critical. By providing digitized workflows, AR-assisted
troubleshooting and proactive IT issue resolution, businesses can achieve superior service
continuity and optimized asset lifecycle management.