Suhail Ghai has been promoted to Director, Chief Digital Officer & Head – Operations at Max Life Insurance Company. In his new role, Suhail will lead the Digital and Operations functions, driving customer experience, service excellence, renewals, and field operations. Over his tenure, Suhail has spearheaded transformative digital initiatives, creating best-in-class experiences for customers and sellers, and leveraging data and AI to embed intelligence across the organization. With extensive experience in IT strategy, digital transformation, and operational leadership at leading organizations like PepsiCo and L’Oréal, Suhail brings a wealth of expertise to his role at Max Life Insurance.
