One Point One Solutions, a next-generation Business Process Management (BPM) service, has secured a new client win with a Gurgaon-based startup that is one of the leaders in hyperlocal retail and one of the fastest-growing companies in India.
Under the terms of the agreement, One Point One Solutions Ltd. will provide the Company with a range of BPM services, including Customer support, Order management through voice, email, and chat.
Commencing the operations from One Point One Solutions Ltd.’s Navi Mumbai delivery center will enable the team to focus on delivering tailored experiences with enhanced user engagement to create a seamless shopping experience. This partnership is poised to leverage the promising opportunities presented by the government-backed Open Network for Digital Commerce (ONDC). The brand has established itself as a dynamic player in the Start-up sector, focused on enhancing user engagement and creating a seamless shopping experience through its innovative approach to digital commerce.
Akshay Chhabra, Managing Director, One Point One Solutions, said, “Onboarding of the brand as our partner signifies our commitment to delivering exceptional experiences to our valued customers and aims to provide an even wider array of options for individuals seeking top-notch customer support solutions.
The collaboration will bring in a fusion of technological prowess and creative ingenuity. As per the recently published report, ONDC is expected to increase in penetration of e-commerce to 25% in the next two years by reaching 900 million buyers & 1.2 million sellers. By tapping into the ONDC initiative, the partnership aims to revolutionize digital commerce, unlocking new avenues for growth and connectivity.”