Practo, one of the most trusted digital healthcare platforms globally, has crossed $100 million in GMV in the US market, driven by agentic AI systems operating at scale across its platform. As this momentum builds, the company is accelerating hiring for experienced AI engineers across staff and lead roles to expand the systems powering real-time healthcare decisions across patients and providers.
Following its expansion into the United States, Practo’s marketplace growth reflects the increasing role of AI-led systems in driving discovery, decision-making, and care navigation across its platform. These systems are embedded deeply into user journeys, enabling more accurate, timely, and context-aware healthcare interactions at scale.
As part of this push, Practo is continuing to invest in its AI engineering capabilities, bringing on experienced engineers to work on systems that operate at the intersection of scale, intelligence, and real-world healthcare impact. The focus is on building production-grade systems that can handle complexity, learn from real-world feedback, and continuously improve decision-making.
AI is already operating at a significant scale across Practo’s platform, with over 20,000 AI-driven calls and chats handled every day. In a domain where timely access to the right information can directly influence outcomes, these systems enable faster, more reliable, and informed healthcare decisions for users when it matters most.
“We have spent nearly two decades building a deep understanding of how healthcare actually works across patients, providers, and outcomes. That foundation gives us a unique opportunity to build the AI brain for healthcare. Our focus is to apply this intelligence across every stage of the experience, helping patients make the right decisions, supporting providers with the right context, and ultimately improving outcomes. The potential here is immense, and we believe Practo is uniquely positioned to build this at a global scale,” said Shashank ND, Founder and CEO, Practo.
Commenting on this Srijesh Kumar, CPTO, Practo, said, “We’re building AI as a unified system, not a set of features. At the core is Clinical Intelligence, the layer that makes sense of complex healthcare data and powers decisions. From there, we extend into Consultation Intelligence, bringing the right context into every interaction with a doctor, and a Care Companion that guides patients through their journey end to end. The goal is to move healthcare from disconnected steps to a continuous, guided experience that leads to better outcomes.
And as we build this, we’re looking to work with engineers who want to apply their AI capabilities to something meaningful. Where the systems they build can contribute to sharper decisions, more effective care, and ultimately healthier lives.”
Practo’s long-term vision is to transform healthcare from a fragmented, reactive system into one that is connected, guided, and outcome-driven. As AI becomes central to this transformation, Practo’s focus remains on building systems that operate in the real world at scale, with responsibility and impact.