Zoom Communications, Inc. today announced the further expansion of its industry-leading Zoom Phone service to four major metro telecom circles in India — Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). The Delhi NCR Telecom Circle includes the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurgaon. Licensed by the Department of Telecommunications (DoT) India, Zoom Phone is now available in six telecom circles in India, including Maharashtra (October 2024) and Tamil Nadu (Chennai) Telecom Circles (February 2025), thereby covering key business and technology hubs in the country. Zoom also plans to bring Zoom Phone to additional telecom circles across India, accelerating its commitment to make AI-first modern telephony available to more organizations across key states in India.
“Zoom Phone addresses the growing demand for cloud telephony by offering simplicity and
modern functionality for distributed workforces. India is an important market for us, and our
expansion plans beyond the six key telecom circles demonstrate our commitment to providing
customers with a unified work platform. This expansion also reflects the growing traction
Zoom Phone is receiving, especially from multinational companies, as businesses in India move
away from legacy PBX systems toward more flexible, AI-first collaboration solutions that
enhance employee productivity,” said Velchamy Sankarlingam, president of Product and
Engineering, Zoom.
Zoom Phone offers businesses simplicity and modern functionality, empowering dynamic
workstyles and hybrid teams. Available as an add-on for existing paid Zoom customers, it
supports inbound and outbound calling through the Public Switched Telephone Network
(PSTN), enabling enterprises to replace legacy private branch exchange (PBX) systems and
consolidate communication needs onto a single AI-first platform in Zoom Workplace.
Zoom Phone also integrates seamlessly with Zoom Contact Center to offer a unified
experience with features like call transfer, call forwarding, and call recording accessible within
the Zoom Contact Center environment. Zoom Contact Center can access Zoom Phone user
details like extensions, Direct Inward Dialing (DID) numbers, and usernames, enabling caller
identification and routing.
In addition to services in the six active telecom circles, Zoom Phone enables businesses to
maintain seamless collaboration across India, even in regions where Zoom Phone service is not
yet available. Through Zoom’s self-service web portal, customers can acquire native phone
numbers based on specific telecom circles, such as Karnataka, Delhi NCR, and Mumbai,
enabling them to establish a local presence in those regions. These native numbers operate
over the PSTN, allowing customers to place outbound calls and receive inbound calls
nationwide, regardless of their physical location. This allows organizations to maintain
continuity and flexibility in their collaboration strategy, even in telecom circles where Zoom
Phone is not directly available.
Enhanced by Zoom AI Companion, which is included at no additional cost with eligible Zoom
paid accounts, Zoom Phone offers powerful AI features to boost productivity. These include
post-call summaries so users can focus on conversations instead of taking notes, voicemail task
extraction to easily identify next steps, and voicemail prioritization to better manage time and
attention. Zoom Phone also integrates seamlessly with Zoom Workplace, leading business
applications, and hardware providers, offering robust security, scalability, and an intuitive user
interface.
“We are thrilled that Zoom Phone is now available in six of India’s most prominent business
and technology hubs. Each of these cities is home to thriving ecosystems of local enterprises
and multinational corporations that will benefit from Zoom Phone’s flexibility and seamless
integration into their existing workflows. Bringing Zoom Phone to additional telecom circles is
a natural next step in our commitment to empower more organizations with access to reliable,
modern AI-first telephony,” said Sameer Raje, general manager and head of India & SAARC
region at Zoom. “Zoom Phone and Zoom Contact Center are purpose-built to work seamlessly
together to empower organizations to deliver unified communications and superior customer
and employee engagement. With this launch, we are excited to help businesses streamline
collaboration, support flexible workforces, and enhance employee and customer experiences.”