Why enterprise AI is still waiting for its ERP moment

Enterprise AI needs infrastructure visibility, data control and production confidence.

Rajeev Singhania, Group Chief Information Officer, Jindal Poly Films Limited

Enterprise AI in India currently resembles the early phase of ERP adoption. Interest is widespread, and the underlying technology is advancing quickly, but production success remains uneven. The constraint is no longer access to AI tools. It is whether enterprises have the visibility, data protection and operating confidence required to place those tools inside core workflows.

AI agents change the risk profile because they do more than generate responses. They may access databases, use enterprise context and take action across systems. That requires a level of transparency that many organisations are still building. Moving a pilot into production is difficult when leaders cannot clearly see how specialised resources are being consumed or how enterprise data travels through the workflow.

Infrastructure visibility is a practical example. Conventional cloud dashboards have made CPU and memory consumption relatively easy to understand. AI workloads depend heavily on GPUs, yet the dashboards and environments available to many end-user organisations do not offer the same clarity. Limited visibility makes it harder to manage utilisation, performance and cost at scale.

Data security creates a second barrier. Enterprises need confidence that proprietary information will remain within approved environments and will not be exposed through public services or shared contexts. This is why tenant-controlled deployments are often viewed more favourably than open-ended use of public tools. The decision is less about a particular product and more about control over data, identity and access.

Success should be measured through production outcomes, not the number of pilots launched.

India’s ERP journey eventually matured as implementation practices, controls and leadership understanding caught up with the software. AI is likely to follow a similar path. Enterprises will move faster when infrastructure consumption becomes visible, data boundaries are clear, and success is measured through production outcomes rather than the number of pilots launched.

The next stage of maturity will require AI infrastructure to become as operationally legible as other enterprise platforms. Leaders should be able to connect workload demand, specialised compute, data movement and model behaviour with the business process being served. That visibility supports better capacity decisions, clearer accountability and more credible economics. It also gives boards and business leaders a practical basis for distinguishing a promising demonstration from a production capability that can be governed, funded and trusted over time. Operational transparency is therefore part of the adoption model, not a technical concern to be resolved after deployment.

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