How integrated visibility between ITSM and IT operations reduces MTTR 

India’s enterprises are powering one of the world’s fastest-growing digital economies. Banks process millions of digital…

Building an AI-first organisation: Why data and strategy matter more than ever 

Artificial Intelligence (AI) is no longer just a tool for automation or productivity enhancement; it is…

Why India cannot afford to rent its intelligence: The case for sovereign AI infrastructure

On the evening of 12 June 2026, the most capable artificial intelligence on the planet vanished…

Porsche and TCS put AI at the centre of a five year mobility deal

Porsche AG and Tata Consultancy Services (TCS) are joining forces to expand the use of artificial…

Why bad data pipelines undermine good AI projects

Artificial Intelligence has moved from experimentation to the boardroom agenda. Across industries, organizations are allocating significant…

You can’t trust what you can’t see: Why observability is the key layer in agentic AI 

As AI agents move from experiment to enterprise, companies are progressing from chatbots handling FAQs and…

Why most AI initiatives in customer operations fail – And what it really takes to make them work

Every Customer Operations leader I meet today is running an AI pilot. In leadership meetings, use…

Qlik has appointed Saugata Saha as President and Chief Executive Officer 

Saugata Saha has been appointed President and Chief Executive Officer at Qlik, bringing extensive leadership experience…

Vishal Gupta joined Voltas Limited – A TATA Enterprise as Head – IT & Digital 

Vishal Gupta has joined Voltas Limited – A TATA Enterprise as Head – IT & Digital,…

Jagdip Kumar appointed Chief Digital and Information Officer at Lohia Corp Limited 

Jagdip Kumar has been appointed as Chief Digital and Information Officer at Lohia Corp Limited, expanding…