With a 41% improvement in customer engagement and 20% higher agent efficiency, contact centers are vital…
CIO&Leader
Transforming Insurance: The Impact of AI, ML, IoT, and Big Data on Distribution and Consumption
Bragadish Sureshkumar, Chief Technology Officer, Zopper, emphasizes the importance of automation, data analytics, and cloud technologies…
Obituary: Shyamanuja Das (9-May-1970 to 28-Dec-2023)
It is with profound sadness that we share the untimely passing of Shyamanuja Das, the Editorial…