In a recent conversation with CIO&Leader, Mohit Jamwal, VP- Solution strategy and Product Marketing at Exotel…
Tag: customer experience
MakeMyTrip launches Multilingual GenAI Trip Planning Assistant, making Travel Booking Conversational and Inclusive
MakeMyTrip, India’s leading online travel company, announced a significant leap in product evolution with the launch…
Zoom launches Zoom Contact Center in India
Zoom Communications, Inc. (NASDAQ: ZM) today announcedthe launch of Zoom Contact Center in India, delivering a…
Transformation begins with purpose, not platforms
Dr. Vineet Bansal, Group CIO of Surya Roshni Limited, on digital transformation, leadership alignment, and the…
Exceptional User Experience: Reality or Rhetoric?
I’ve often contemplated what truly defines an exceptional user experience—something many global firms claim to have…
Xebia and Orbia Wavin Extend Partnership to Enhance Global Digital Presence
Wavin, the Building & Infrastructure business of Orbia, has brought Xebia on board to help the company improve…