In today’s hyperconnected world, the customer experience game is changing at the speed of light, and…
Tag: customer experience
Kyndryl Announces Advanced Agentic AI Capabilities that Enable Customers to Scale AI Across their Businesses
Newly unveiled core of Kyndryl Agentic AI Framework orchestrates, securely builds and dynamically deploys AI agents.…
Unity Small Finance Bank Taps IBM to Fast-Track Customer Experience Innovation with Streamlined Application Management
Unity Small Finance Bank, a new-age bank, has collaborated with IBM to centralize and secure its…
Salesforce & ORRA Fine Jewellery Redefine Jewellery Retail with AI-Driven Personalisation
Salesforce, the #1 AI CRM*, and ORRA Fine Jewellery, a legacy company since 1888 and one…
The Third Wave of CX: How Exotel Is Leading the ‘Know Me’ Era of Customer Engagement
In a recent conversation with CIO&Leader, Mohit Jamwal, VP- Solution strategy and Product Marketing at Exotel…
MakeMyTrip launches Multilingual GenAI Trip Planning Assistant, making Travel Booking Conversational and Inclusive
MakeMyTrip, India’s leading online travel company, announced a significant leap in product evolution with the launch…
Zoom launches Zoom Contact Center in India
Zoom Communications, Inc. (NASDAQ: ZM) today announcedthe launch of Zoom Contact Center in India, delivering a…
Transformation begins with purpose, not platforms
Dr. Vineet Bansal, Group CIO of Surya Roshni Limited, on digital transformation, leadership alignment, and the…
Exceptional User Experience: Reality or Rhetoric?
I’ve often contemplated what truly defines an exceptional user experience—something many global firms claim to have…
Xebia and Orbia Wavin Extend Partnership to Enhance Global Digital Presence
Wavin, the Building & Infrastructure business of Orbia, has brought Xebia on board to help the company improve…